Refund Policy

1About This Policy

Miclyn Inc. ("Miclyn," "we," "us," or "our") wants the way we handle cancellations, returns, and refunds to be clear and fair. This policy describes how we generally handle these situations across our services, hardware, and software.

Because our work ranges from monthly managed services to projects, hardware resale, and licensed software, the details vary by what you bought and from whom. Where a signed agreement or a supplier's policy applies, those terms control, as explained in Section 13.

2Services and Recurring Services

Recurring services, such as managed IT, monitoring, and support plans, are billed on a subscription basis. Because these services are delivered continuously, fees for a billing period that has already started are generally not refundable once that period is underway.

Your service agreement sets the specifics for your plan, including billing cycle, term, and how to cancel. If anything here differs from your signed agreement, your agreement controls.

3Project / One-Time Services

For project and one-time services, such as consulting, installation, configuration, or system setup, work is scoped in a quote or statement of work. Once work has been performed, the fees for the work completed are generally not refundable. If you are not satisfied, contact us and we will work with you to make it right within the scope of your agreement.

4Hardware

Miclyn resells hardware from manufacturers and distributors. Returns for hardware follow the return terms of the applicable manufacturer or distributor, which vary by product and supplier. That means the return window, condition requirements, and eligibility depend on the supplier's policy for that item, not a single universal Miclyn window.

As a general guideline, returnable hardware usually must be unused, in like-new condition, and in its original packaging with all accessories and documentation. Some items may not be returnable at all (see Section 6). Before buying, ask us and we will tell you the return terms that apply to your specific order.

5Software, Licensing & Subscriptions

Software licenses, cloud subscriptions, and similar products are generally non-refundable once the license is issued, the subscription begins, or the software is downloaded or activated, because these terms are set by the software publisher or distributor. If a product is defective or does not perform as licensed, the publisher's or distributor's terms and any warranty will govern the remedy, and we will help you pursue it.

6Special-Order / Custom Items

Custom, configured, or special-order items are ordered specifically for you and are often non-returnable or non-cancelable once the order is placed. We will let you know when an item falls into this category before you commit.

7Prepaid Services

If you prepay for a service and cancel before the work begins, you may be eligible for a refund of the unused portion, less any costs we have already incurred and any nonrefundable amounts, such as special-order items or third-party fees. Once a prepaid service has started, refunds follow the terms of your agreement.

8Return Authorization

Hardware returns require a return authorization from us before you send anything back. Please contact us first so we can confirm whether the item is eligible under the applicable supplier terms and give you return instructions. Items sent back without authorization may not be accepted or refunded.

9Shipping, Restocking & Other Costs

Unless a return is due to our error or a defective item, you are generally responsible for return shipping. Some manufacturers and distributors charge a restocking fee on returned hardware. When a restocking fee applies, it is set by that supplier, and we will tell you the amount that applies to your return before you proceed. We do not apply a single universal restocking percentage to every return.

10Refund Processing

When a refund is approved, we process it to the original payment method where possible, after any returned hardware is received and inspected or the applicable supplier credit is confirmed. Timing can depend on the supplier and your payment provider. We will keep you informed and process approved refunds promptly.

11Cancellations

How and when you can cancel depends on the service and your agreement. Many recurring services can be canceled with advance written notice, with cancellation taking effect at the end of the current billing period, but your signed agreement sets the notice period and any terms that apply. Agreements with a fixed term may include early-termination terms. Please check your agreement, or contact us and we will walk you through what applies to your account.

12Defective or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, contact us promptly and we will make it right, by arranging a replacement, repair, or return under the applicable manufacturer or distributor warranty and terms. When a return results from our error, Miclyn will generally cover reasonable return-shipping costs, subject to the applicable transaction and supplier terms.

13Contract Terms Control

This policy is a general guide. It does not replace the specific terms you agree to for a given purchase or service.

14Questions or Disputes

If you have a question or concern about a charge, cancellation, return, or refund, please contact us. We would much rather talk it through and find a fair resolution than have you stay frustrated.

See also our Privacy Policy.

15Changes to This Policy

We may update this policy from time to time to reflect changes in our services, suppliers, or legal requirements. When we do, we will revise the "Last updated" date above. Changes take effect when posted on this page.